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Fedex delays packages for no reason

For some unknown to me reason - a lot of people are looking for this post on my site. Since I've updated the site several times and ultimetly archived old posts, it was no longer avaliable. But due to all the trafic related to FedEx delays and sorting facility operation - I've decided to bring this post back.

Recently I have made purchase at my favorite online computer parts retailer – www.NewEgg.com. This retailer exclusively uses FedEx for all their shipping needs within the (I’m not sure who does their international shipping if any). Since NewEgg is a very popular retailer, they send thousands of packages every week. Normally pickup trucks would visit such retailer once a day  (some time around 3pm) to pick up fresh orders. Due to the size of operations (and as I noted above NewEgg’s volume is quite large), FedEx gives them special pricing based on that volume, plus special shipping benefits (such as two pickups in one day, empty trucks, dedicated trucks etc). One of those benefits is extremely low price on some shipments. In fact the price is so low, that NewEgg absorbs the shipping costs and offers free shipping on some items (it is possible that they earn the free shipping on a certain amount of packages due to their volume). Of course when you make a purchase you can pick how fast it should be delivered – options include the standard set – overnight, second day and regular (FedEx Super Saver). I always go for the cheapest possible option as time is not critical for me. With this recent purchase all of my items where shipped the same day I have placed an order (Friday). On Monday all of my packages were already in San Diego sorting facility and could be delivered, but they were not! You may ask – why weren’t they delivered? The answer is very simple – since my packaged left on the same truck as priority (or more expensive, faster) packages, they arrived to the destination sorting facility at the same time as the priority packages. But if FedEx delivers them within the same amount of time as the second day, or next day packages, then why would anybody in the world pay more for the same delivery time? So FedEx deliberately leaves regular packages at the sorting facility in order to make the difference in the amount of time it takes for the regular package to arrive versus that of a priority (more expensive). Now most people I know, would ask – why not deliver the regular package as soon as they can (which would be the same as second day package due to very short distance)? If they did so, they would probably gain more clients and businesses all over the country since they would deliver packages faster for less! But no, they went the other route – let the package sit and age just so they can say that their priority service is faster.

 
 

 

Tags
not right
Submitted by Anonymous on Sat, 11/12/2010 - 18:02.
They did the same to the last two of my packages! The boxes have been sitting in a sorting facility for a day and a half for no reason!!! They are sandbagging on purpose to get you to pay more money. It feels bad! If you're close to your shipper your items will be left sitting just to 'make up' the time you paid for. '2day' means two business days even if all they have to do is cross a river. I am moving my business away from them. Not right.
Fed Ex Does a Great Job
Submitted by Anonymous on Wed, 02/02/2011 - 09:21.
The problem is that if all of the early shipments were put on the truck, the higher price orders might be delayed because the truck would be full. Give me a break...Don't be such a penny pincher and bust Fed Exs chops. We deal with them daily and their service is great...They do a great job and I often get shipments early...If you want the fast delivery, pay for it. Nobody at Fed Ex owes you anything other than the service they promise. Guys like you have nothing better to do than sit at home and bitch about others not giving you a free ride. Grow Up... Next you'll want McDonalds to give you all the cold hamburgers, they throw away daily or the old coffee at the Waffle House. Pay Up and you'll get the fast service.
fed Ex Slow delivery
Submitted by Anonymous on Sun, 27/02/2011 - 07:19.
I have been waiting on a shipment from Macy's. I placed the order on the morning of the20th. I was originally given an estimated arrival date of 2/25. I called Fed Ex on the 25th because their site indicated my package had not been checked anywhere after departure from Tennessee, I live in California. On the 25th, original delivery date, I was told it would be the 26th. On the 26th my estimated delivery date disappeared from their tracking screen. When I phoned, I was told the probably by the 27th. The truck still hasn't checked in anywhere in at least 5 days. They told me they would track my package it has been 24 hours and I still haven't heard back from them. Last week They admitted to losing a package in California it contained a small part for our dishwasher. We needed to call the company, so they could call FedEx and start the process of getting a new one shipped. To Anonymous, the service is not measuring up period. Regardless of delivery type, Slow is one thing, lost and missing is completely unacceptable. I'm busting their chops because they deserve it. And I'm not afraid to sign my letter. Beth Malloy